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#Let you queue up with more than 4 people squads of 20 update

Select the Add button next to the resource account you want to assign to this Call queue.

On the Add accounts pane, search for the resource account to add.

Under Resource accounts, select the Add button to add a resource account for this Call queue.

Type a name for the Call queue in the box at the top. To set up a Call queue, in the Teams admin center, expand Voice, select Call queues, and then select Add. Follow these steps to set up your Call queue For instructions to create Call queues using PowerShell, see Creating Call queues with PowerShell cmdlets. The steps outlined in the article create Call queues using the Teams admin center.

The steps to set up a Call queue includes:

#Let you queue up with more than 4 people squads of 20 update

May 01 - Authorized users - authorized users may now update Call queue main greeting, music on hold in queue, and the shared voicemail greeting for overflow and timeout.

July 17 - No Agents Opted/Logged In - this new call exception handling option handles calls when no agents are opted into the queue or all agents are logged out of the queue.What's new for Call queues in the past six months Handling options for queue overflow and timeout.īefore you follow the procedures in this article, be sure you have read Plan for Teams Auto attendants and Call queues and followed the getting started steps.Call routing - in First In, First Out (FIFO) order - to agents.Music while people are waiting on hold in a queue.Calls are distributed one at a time to the people in the queue, who are known as agents. Call queues route callers to people in your organization who can help with a particular issue or question.